William Gustafson
Service Desk & Operations Lead, Enterprise Student Systems
Arlington, Massachusetts, United States
Summary
👤
Senior🎓
Top SchoolWilliam Gustafson is a seasoned IT operations and service desk leader with a decade of experience running high-impact support organizations at Harvard University and beyond. He manages daily operations for Enterprise Student Systems serving 25,000+ users while leading training, outreach, and service-desk teams to keep mission-critical PeopleSoft and BI systems reliable. A longtime macOS developer and former Apple Genius, he blends hands-on software automation (AppleScript, Objective-C, Python, JavaScript, Google Apps Script) with practical service design to streamline workflows and scale support operations. He has a track record of shipping consumer-grade Mac apps and building custom tooling that reduced manual work across retail and campus technology services—work that quietly powers smoother experiences for thousands.
10 years of coding experience
Associate of Science (A.S.), Audio Production, Associate of Science (A.S.), Audio Production at The New England Institute of ArtN/A, Animation, Sound, Graphic Design, N/A, Animation, Sound, Graphic Design at School of the Museum of Fine ArtsWriting, General, Writing, General at Greenville Technical CollegeHigh School Diploma, High School Diploma at Hyde School
Stackoverflow
536reputation
14kreached
17answers
24questions
Github Skills (30)
translation9
caffeine9
utility9
touchbar9
nlp8
menubar8
apple-silicon7
storekit7
macos6
ipc6
cocoa6
objective-c6
sandbox6
xattr6
applescript6
Programming languages (2)
Github contributions (5)
x74353/Amphetamine_Localization
Feb 2020 - May 2021
Resources for localizing (translating) Amphetamine into another language.
Contributions:1 review, 39 commits, 7 PRs in 1 year 3 months
nlptranslationamphetaminetranslating
x74353/AmphetamineBeta
Feb 2020 - Feb 2020
Contributions:11 commits, 14 pushes, 1 branch in 25 days
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