Summary
William Hammond is an Application Specialist with a background blending 15+ years of IT and operations experience and five years of focused hands-on IT work across healthcare and sports organizations. He has driven platform improvements—leading Adobe Experience Manager work for 500+ users—streamlined onboarding and documentation to measurably cut ramp time, and brought development tasks in-house to save time and costs. Comfortable across service desk support, vendor and budget management, and enterprise SaaS stacks (Office365, Okta, Dynamics), he improved ticket turnaround and managed $6M in AP for IT. A natural facilitator and trainer, he pairs technical problem-solving with people-centered communication, having also led fast-paced theater operations and high-risk stage productions. Based in New York and academically grounded with a summa cum laude IT Management degree, he thrives on tackling complex projects quickly and building positive client and team rapport.
6 years of coding experience
13 years of employment as a software developer
Bachelors, IT Management, Summa Cum Laude, Bachelors, IT Management, Summa Cum Laude at Southern New Hampshire University