William Heid is an AV Technician and IT generalist with 10 years of hands-on experience delivering desktop, network, and audiovisual solutions across enterprise and event environments. He has supported large user bases and complex products—from Barracuda security appliances and Palo Alto firewall tasks to Office 365 and legacy telephony—while owning ticket resolution, on-call rotations, and SLA adherence. At Astreya he blends structured cabling and Crestron control work with event-stage troubleshooting and inventory management, reflecting a practical mix of field installs and systems administration. Known for strong communication and relationship-building, he pairs hardware assembly and Windows administration skills with a quiet tenacity rooted in a lifelong passion for tech that began at age seven.
10 years of coding experience
BS, Business Administration: Management Info Systems, BS, Business Administration: Management Info Systems at San José State University
Contributions:38 pushes, 1 branch in 5 years 10 months
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