William Sargent
Senior Sales Engineer BPO Americas at NICE
Town of Grand Island, New York, United States
Summary
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Senior🎓
Top SchoolWilliam Sargent is a seasoned sales and technical engineering leader with 11 years of experience bridging complex contact-center technology and client outcomes across Fortune 500 and government accounts. Currently Senior Sales Engineer for BPO Americas at NICE, he has a long track record at Avaya and LiveVox leading presales, solution consulting, project delivery and turnaround efforts for large-scale IVR, PBX and predictive dialer deployments. Known as a pragmatic change agent and mentor, he builds cross-functional teams, knowledge-transfer programs and low-cost internal communications to drive adoption and reduce risk. He pairs hands-on troubleshooting and systems integration skills (HP-UX, Linux, Oracle, SAP) with an MBA-backed strategic mindset, consistently earning positive client feedback and retaining multimillion-dollar contracts. Based in Grand Island, NY, he blends technical depth with commercial acumen and a penchant for grassroots organizational improvement that often multiplies impact beyond his formal role.
11 years of coding experience
14 years of employment as a software developer
MBA, Business, MBA, Business at University at Buffalo School of Management, The State University of New YorkBachelor of Science, Health, Bachelor of Science, Health at State University of New York College at BuffaloAssociate of Applied Science, Liberal Arts, Associate of Applied Science, Liberal Arts at Niagara County Community College ·
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Github Skills (2)
subtitle3
aws2
Programming languages (1)
Github contributions (5)
billy1339/williamsargent
Dec 2014 - Jun 2022
Contributions:32 commits, 45 pushes in 7 years 7 months
billy1339/ski_client_2
Dec 2014 - Jan 2015
Contributions:46 commits, 11 pushes in 1 month
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