IT Support Analyst Volunteer at Les Restos du Coeur
Paris, Ile-de-France
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Summary
👤
Senior
🎓
Top School
William Touzalin is an experienced IT operations leader and builder with over two decades of hands-on work across helpdesks, fleet and network management, and security for startups, global firms, and nonprofits. He now combines that operational depth with full‑stack development to build a Python/Django SaaS that unifies inventory, ticketing, user management, budgeting, and documentation—designed to deploy in minutes rather than months. Comfortable from macOS and Windows to Ubuntu, Cisco, Google Workspace and MDM, he pairs ITSM experience (Jira Service Desk) with cloud infrastructure skills (AWS EC2, RDS, ALB, ACM). As a former IT manager and long-time field engineer, he focuses on automating repeatable processes and making enterprise practices practical for constrained environments like nonprofits. He’s building in public, onboarding his first clients, and uniquely informed by ongoing volunteer work at one of France’s largest charities, which shapes product decisions around usability and cost. Outside work he’s an avid Raspberry Pi tinkerer and gamer, bringing a maker’s curiosity to product design.
10 years of coding experience
15 years of employment as a software developer
Vocational School, IT, Network and System Administration, Vocational School, IT, Network and System Administration at Lycee Professionnel Jacques Prevert
Contributions:9 commits, 4 pushes, 1 comment in 6 months
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William Touzalin - IT Support Analyst Volunteer at Les Restos du Coeur