Willie Cooley
Knowledge Engineer, Customer Service at Crunchyroll
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolWillie Cooley is a Knowledge Engineer with nine years of experience using system design, tool development, and process automation to improve customer service operations at Crunchyroll. He builds predictive data pipelines and prototypes intelligent tooling that reduce ticket resolution time and lift customer satisfaction while managing privacy-related data requests like GDPR and CCPA. Comfortable in high-growth environments, Willie blends a game-art and computer-science background to craft pragmatic, user-focused technical solutions informed by hands-on scripting and productivity tooling. His trajectory from 3D and technical art roles into customer service engineering gives him a distinctive cross-disciplinary perspective on product usability and operational efficiency.
9 years of coding experience
2 years of employment as a software developer
Computer Science, Computer Science at Ohlone CollegeBachelor of Science, Game Art & Design, Bachelor of Science, Game Art & Design at The Art Institute of California-San Francisco
English
Github Skills (15)
principal-component-analysis8
factor-analysis8
svd7
correspondence-analysis7
mca7
procrustes7
pca6
matching5
e-mail5
python4
ca3
scikit-learn3
pandas3
exploratory-data-analysis3
zendesk2
Programming languages (2)
Github contributions (5)
ixioph/Zendesk-Spike-Notifier
Oct 2021 - Feb 2022
Script, to be run hourly, which calculates ticket volume and sends out an email notification (with offending tags)
Contributions:33 commits, 3 PRs, 28 pushes in 3 months
e-mail
ixioph/Crypto-Text-Game
Nov 2016 - Nov 2017
Contributions:4 commits, 3 pushes, 1 branch in 1 year
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