Xavier Idrovo
Service Delivery Manager For Bessemer Trust L2 Application Support & Provisionig
New Jersey, United States
Summary
👤
Senior🎓
Top SchoolXavier Idrovo is a seasoned IT service delivery leader based in New Jersey with over 25 years of experience driving high-performing support organizations and 11 years in senior management roles. He has led global service desks, managed services, and application support teams across financial services and software firms, consistently improving SLAs, customer satisfaction, and operational efficiency using ITIL best practices. As Service Delivery Manager at Bessemer Trust he focuses on L2 application support, risk mitigation, and cross-functional collaboration to minimize downtime for business-critical applications. He has P&L experience and a track record of scaling teams, onboarding clients smoothly, and automating processes to reduce cost and increase responsiveness. Known for blending hands-on incident management with strategic program leadership, he also brings deep expertise in ServiceNow-driven analytics and contact center transformations. Beyond operations, Xavier’s career reveals a practical talent for translating client needs into measurable service improvements that drive retention.
11 years of coding experience
33 years of employment as a software developer
Computer Science, Computer Science at New York Institute of Technology
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (15)
lottie5
android4
ios4
swiftui4
react-native4
firebase4
nuxt3
swift3
unit-testing3
vue3
after-effects3
frontend2
css2
javascript1
mobile1
Programming languages (7)
Github contributions (5)
Xidrovo/Shark-Plane
Aug 2015 - Apr 2019
Contributions:30 pushes, 2 branches in 3 years 9 months
Xidrovo/calculadoraESPOL
Jan 2018 - Dec 2022
Calculadora de promedios de la espol
Contributions:1 review, 41 commits, 13 PRs in 5 years
espolcalculadora
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