Xavier Idrovo
Service Delivery Manager at Bessemer Trust
New Jersey, United States
Summary
👤
SeniorXavier Idrovo is a seasoned IT service delivery leader based in New Jersey with over 25 years of experience driving high-performing support organizations and 11 years in senior management roles. He has led global service desks, managed services, and application support teams across financial services and software firms, consistently improving SLAs, customer satisfaction, and operational efficiency using ITIL best practices. As Service Delivery Manager at Bessemer Trust he focuses on L2 application support, risk mitigation, and cross-functional collaboration to minimize downtime for business-critical applications. He has P&L experience and a track record of scaling teams, onboarding clients smoothly, and automating processes to reduce cost and increase responsiveness. Known for blending hands-on incident management with strategic program leadership, he also brings deep expertise in ServiceNow-driven analytics and contact center transformations. Beyond operations, Xavier’s career reveals a practical talent for translating client needs into measurable service improvements that drive retention.
11 years of coding experience
33 years of employment as a software developer
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (20)
render7
extendscript6
swiftui5
react5
animation5
lottie5
ios4
unit-testing4
testing4
react-native4
android4
swift4
introspection4
adobe4
after-effects3
Programming languages (7)
Github contributions (5)
Xidrovo/Shark-Plane
Aug 2015 - Apr 2019
Contributions:30 pushes, 2 branches in 3 years 9 months
Xidrovo/calculadoraESPOL
Jan 2018 - Dec 2022
Calculadora de promedios de la espol
Contributions:1 review, 41 commits, 13 PRs in 5 years
espolcalculadora
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.