Xavier R is a results-driven system administrator and operations leader with nine years of hands-on experience managing technical teams and customer-facing service operations in Miami. He has a proven track record improving support profitability and CSAT—helping an Apple Premium Service Provider sustain top-tier metrics and leading the highest-volume repair team in South Florida. Skilled at building training programs, defining organizational structure, and scaling workflows, he blends practical repair expertise (Apple and PC) with business-minded decisions that drove MSP partnerships and B2B sales. Known as a DIYer and "nerd at heart," he pairs strong interpersonal skills with technical troubleshooting and process optimization. Xavier’s background in both business administration and IT enables him to translate complex technical requirements into measurable operational improvements. Not obvious at first glance: he routinely develops technicians into leaders, reflecting a talent for mentorship as well as technical delivery.
9 years of coding experience
4 years of employment as a software developer
Business Administration and Management, General, Business Administration and Management, General at Miami Dade College
Setting up a HA K3S Cluster with embedded etcd DB, Rancher, metallb and traefik2.
Contributions:16 commits, 1 PR, 15 pushes in 9 months
etcdsettingdockerupstreammetallb
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