Summary
Xi Chen is a Product Owner and Senior Product Analyst with 11 years of experience forging post-sales service solutions across SAP CRM and Dynamics 365, currently leading Dynamics-driven transformation at Lenovo from Cary, NC. He combines deep domain expertise in case management, depot/onsite repairs, entitlement registration and vendor EDI integration with hands-on technical roots in system configuration, testing and 24/7 production support. Xi has a proven track record running global programs under both waterfall and agile methodologies while managing scope, budget and stakeholder workshops to boost customer satisfaction. Comfortable bridging business and IT, he’s the go-to contact center and depot SME who has driven tangible improvements by reorganizing warranty/customer data to “know who our customer is.” Trained in computer science and civil engineering, he brings an analytical, systems-level mindset to complex service-delivery challenges.
11 years of coding experience
5 years of employment as a software developer
Master's Degree Civil Engineering, Master's Degree Civil Engineering at Georgia Institute of Technology
Bachelor's Degree Computer Science, Bachelor's Degree Computer Science at Beijing University of Technology
English, Chinese