Xin Bao
Business Intelligence Analyst at Intercom
Ireland
Summary
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Top SchoolXin Bao is a Business Intelligence Analyst with eight years’ experience turning customer support and product data into actionable insight across tech firms including Intercom and Google. She blends technical BI skills, analytics and SQL with a background in UX, marketing and IT consulting to bridge data, product and customer-facing teams. At Looker and Google she focused on enabling data-driven decisions and operational improvements for large-scale support organizations. Comfortable both as a hands-on analyst and a program manager, she excels at simplifying complex problems and delivering measurable customer satisfaction gains. Trained in e-commerce and marketing at University College Dublin and University of Galway, she brings a rare mix of analytical rigor and user-centered product sensibility. Based in Ireland, she quickly learns new tools and thrives at translating business needs into clean data experiences.
7 years of coding experience
9 years of employment as a software developer
Master of Business E-Commerce/Electronic Commerce, Master of Business E-Commerce/Electronic Commerce at University of GalwayBA in Management Public Management, BA in Management Public Management at Beijing University of Chemical TechnologyMsc in Marketing Practise Marketing/Marketing Management, Msc in Marketing Practise Marketing/Marketing Management at University College Dublin
English, simplied chinese, traditional chinese
Github Skills (7)
looker5
slash-commands4
slack-bot3
chat3
slack3
chatbot2
data-visualization2
Programming languages (4)
Github contributions (5)
llooker/period_over_period_analysis
Aug 2021 - Dec 2022
Contributions:11 commits, 2 PRs, 6 pushes in 1 year 3 months
xin-looker/test
Aug 2018 - Nov 2022
Contributions:28 pushes, 71 branches in 4 years 4 months
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