Xing Huang is a User Research Expert with 11 years of experience blending service, experience and industrial design to improve end-to-end customer journeys across large enterprises like Alibaba and Microsoft. Holding a Master’s in Service Design from Domus Academy and a background in industrial design, she combines rigorous research methods with visual concepting to translate user insights into strategic product and service solutions. At Alibaba she leads Cainiao Post experience research, while prior roles at Microsoft and design consultancies honed her ability to balance service scenarios, interaction design and brand strategy. Comfortable in multicultural environments, she leverages cross-country education and sponsored industry projects to surface culturally nuanced insights that drive practical innovation. Long on research craft and short on coding, she brings a designer’s clarity to complex service ecosystems and stakeholder decision-making.
11 years of coding experience
2 years of employment as a software developer
Master's degree, Industrial Design, Master's degree, Industrial Design at Gyeongsang National University
Industrial design, Industrial design at Hunan University
Master, Service design, Master, Service design at Domus Academy
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