Yana Ivanova
Responsable Processus EOL MTO & Supervision Incidents P1 P2 at Proximus Luxembourg
Washington, District of Columbia, Luxembourg
Summary
🤩
Rockstar🎓
Top SchoolYana Ivanova is an ITIL-certified operations and incident management leader with over 16 years of experience delivering stable, cost-optimized IT services for demanding insurance and enterprise clients. Currently responsible for EOL/MTO processes and P1/P2 incident supervision at Proximus Luxembourg, she has a strong track record in crisis leadership, SLA-driven delivery, and continuous process improvement from roles at DXC and HPE. She combines formal business training with Agile and ITIL certifications to bridge technical teams, third-party providers, and finance stakeholders, driving both operational resilience and margin improvement. A contributor to MDN’s translated-content repository, she brings a practical penchant for “creating order out of chaos” by translating and clarifying technical documentation for broader audiences. Based in Washington, D.C. with roots in Luxembourg and Bulgaria, she is noted for turning high-severity disruptions into learning opportunities that strengthen long-term service stability.
5 years of coding experience
7 years of employment as a software developer
Bachelor's degree Economics/Business Administration and Management General, Bachelor's degree Economics/Business Administration and Management General at New Bulgarian UniversityEnglish Language School "Plovdiv"Business Administration and Management General, Business Administration and Management General at Sofia University St. Kliment Ohridski
English, German, French
Github Skills (9)
mdns10
mdc10
rlang10
javascript10
r-language10
mdt10
documentation10
webapi9
html8
Programming languages (5)
Github contributions (5)
mdn/translated-content
Mar 2021 - May 2021
The source repository of all translated content for MDN Web Docs
Role in this project:
Technical Writer
Technical WriterContributions:53 reviews, 15 commits, 40 PRs in 2 months
Contributions summary:Yana primarily contributes to the translation and updating of MDN Web Docs content, specifically focusing on the Russian language localization. Their work involves translating technical documentation for various web technologies, including JavaScript, web APIs, and HTML forms. The contributions include updating existing translations, correcting typos, fixing formatting issues, and ensuring the accuracy and consistency of the translated content.
translatedmdnl10n
captainspring/80225-pognali-22
Mar 2021 - May 2021
Яна Клоус-Иванова
Contributions:59 pushes, 37 branches in 1 month
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