Yangcheng Shen
Sr. Support Escalation Engineer
Singapore, Singapore
Summary
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RockstarYangcheng Shen is a Senior Support Escalation Engineer with 12 years in tech and over five years focused on Azure PaaS, based in Singapore. He excels at resolving high-pressure, enterprise-grade cloud incidents—particularly Azure Blob Storage and Resource Manager—regularly handling ~100 complex colleague-referred cases annually and owning critical global escalations. A customer-obsessed mentor and trainer, he has onboarded new hires, led architecture reviews for S500 customers, and driven tooling and process improvements across teams. Comfortable coding in C#, PowerShell, Python and Java, he authors sample code, policies, and Terraform/Bicep templates to deliver pragmatic solutions and workarounds. Less obvious: he brings cross-region experience supporting China DN migrations, combining deep platform expertise with cultural and operational fluency in complex cloud transitions.
11 years of coding experience
Github Skills (29)
git10
github10
patch10
swagger10
api10
rest10
powershell10
rest-api10
azure10
openapi10
microsoft9
microsoft-azure9
counter9
subversion9
arm9
Programming languages (5)
Github contributions (5)
kimonolabs/modify-results
Jan 2015 - Jan 2015
Contributions:97 commits, 89 pushes, 1 branch in 10 days
Yobretaw/AlgorithmProblems
Jun 2014 - Nov 2015
Contributions:373 commits, 12 pushes in 1 year 5 months
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