Yasuyuki Omiya
Manager, Technical Support Engineering at Zscaler
Chiba Prefecture, Japan
Summary
👤
Senior🎓
Top SchoolYasuyuki Omiya is a seasoned technical support leader with over 25 years in IT, currently managing Japan Product Support at Zscaler and overseeing a 24-engineer organization focused on mission-critical security solutions. He has a strong track record of rebuilding teams, standardizing operations, and using data-driven planning to boost efficiency, retention, and customer satisfaction. At VMware he led a vSphere backline team of 30+ senior engineers and delivered high-touch mission critical support, while earlier roles at PeopleSoft honed his skills in deployment, performance tuning and localization. An advocate for cross-functional collaboration, he has built close ties with sales, OEM partners, and global teams to shape scalable support systems for large enterprise deals. Beyond management, he contributes to open-source Emacs projects—improving usability in helm and expanding Flycheck language support—showing continued hands-on development and attention to developer experience. He holds an MSc in Computer Science from the University of Nottingham and combines deep technical fluency with a talent for coaching and operationalizing support at scale.
13 years of coding experience
MSc, Computer Science, MSc, Computer Science at University of NottinghamBSc, Computer Science, BSc, Computer Science at Meiji University普通科, 普通科 at 栃木県立栃木高等学校
Stackoverflow
1reputation
0reached
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Github Skills (16)
ruby10
php10
javascript10
eslint10
emacs10
helm10
emacs-lisp10
completions10
yaml9
asciidoc8
slim8
test-automation8
racket8
handlebars8
makefile7
Programming languages (13)
Github contributions (5)
flycheck/flycheck
Oct 2013 - Feb 2014
On the fly syntax checking for GNU Emacs
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:37 commits in 4 months
Contributions summary:Yasuyuki contributed significantly to expanding the syntax and style checking capabilities of the Emacs Flycheck project. They added support for several new languages and tools, including YAML with JS-YAML, Ruby with ruby-lint (and improvements to existing Ruby checkers), JavaScript with ESLint and Closure Linter, PHP with PHP Mess Detector, Slim, AsciiDoc, Racket, and eRuby. Furthermore, the user updated test cases, refactored existing checkers, and improved the project's build process and dependencies by updating the Puppet module.
elispripgrepsyntax-checkinggnu-emacschecking
emacs-helm/helm
Apr 2013 - Feb 2014
Emacs incremental completion and selection narrowing framework
Role in this project:Full-stack Developer
Full-stack DeveloperContributions:5 commits in 10 months
Contributions summary:Yasuyuki made several enhancements to the helm-regexp.el file, including adding commands to invoke occur and multi-occur functionalities from isearch. They also added functionality to pop back to the last invoked location when using helm-etags-select, improving the user experience. Additionally, the user addressed UI-related elements, by supporting preselect and added a keybinding for helm-toggle-visible-mark. These changes indicate a focus on improving the usability and features of the Emacs package.
incrementalhelmcompletionsemacsnarrowing
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