Yicong Liu
IT Systems Administrator
Oakville, Ontario, Canada
Summary
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Senior🎓
Top SchoolYicong Liu is an experienced IT systems administrator with a decade-plus background managing enterprise infrastructure, cloud migrations, and cybersecurity across multi-site global organizations. He has supported 10,000+ users with strong hands-on skills in Windows Server, Azure/M365, VMware/Hyper-V, Meraki networking, Intune, SCCM, and automation via PowerShell, repeatedly reducing manual effort and incident volume through scripting and process improvements. Notable achievements include driving MFA and endpoint security rollouts that cut cyber threats by 75% and automating tasks to halve manual workloads while maintaining a 97% first-contact satisfaction rate. Comfortable in both strategic planning—disaster recovery, compliance, and ITSM—and day-to-day support, he bridges technical depth with user-focused delivery. Curious and research-trained (M.A.Sc. in networking and telecommunications), he blends academic rigor with practical operations and a long-standing interest in using IT to create broad societal impact.
8 years of coding experience
8 years of employment as a software developer
Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications Engineering, 3.25, Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications Engineering, 3.25 at China University of GeosciencesToronto Metropolitan University
Chinese, EnglishGithub contributions (5)
RichardLiuLiu/Spoken_Number_Recognition
Dec 2017 - Dec 2017
Contributions:27 commits, 19 pushes, 1 branch in 8 days
RichardLiuLiu/Online_Judge
Feb 2018 - Mar 2018
Contributions:10 commits, 9 pushes, 1 branch in 28 days
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