Summary
Ying Zhang is a cloud-savvy DevOps and software engineer with 9 years of experience building and operating production systems at Zendesk, progressing from intern to DevOps Engineer and Software Engineer. She blends strong networking foundations (CCNA, TCP/IP, BGP, OSPF, SIP) with hands-on cloud and automation skills across AWS, Kubernetes, Docker, Ansible, Chef, and CI/CD tooling. Her background in telecommunications and early IT/technical support roles gives her a practical troubleshooting mindset and customer-focused approach to reliability and incident response. Ying has scripted and automated infrastructure tasks throughout her career (Bash, Python, Shell, Ruby, PowerShell) and is comfortable across Linux and Windows environments. Based in San Francisco, she is pursuing AWS Developer certification to deepen cloud-native development expertise. An often-overlooked strength is her combination of networking protocol knowledge with modern cloud orchestration—useful for hybrid networking and service mesh challenges.
8 years of coding experience
4 years of employment as a software developer
Master's Degree, Telecommunication Systems Management, Master's Degree, Telecommunication Systems Management at Northeastern University
Bachelor's Degree, Electronic Information Engineering; Financial Engineering, Bachelor's Degree, Electronic Information Engineering; Financial Engineering at University of Science and Technology Beijing
English, Chinese