Summary
Yingjie Shi is a Product Solutions Engineer with a decade of enterprise experience, recently joining Google after 11 years at Microsoft where he specialized in support escalation and mission-critical system reliability. He excels at performance tuning, log diagnostics, and rapid incident resolution for global customers, having led cross-environment server migrations and hybrid cloud implementations for 100+ multinational clients. Comfortable bridging engineering and customer-facing roles, he combines deep hands-on troubleshooting (IIS crashes, memory leaks, performance bottlenecks) with documentation, training, and automation using AI-powered tooling. Based in Shanghai, Yingjie brings a strong academic foundation in information technology and geographic information science, which informs a methodical, data-driven approach to system design and diagnostics. Colleagues rely on him for pragmatic solutions that reduce toil and improve SLA outcomes across complex distributed environments.
10 years of coding experience
11 years of employment as a software developer
Master of Engineering Surveying Engineering, Master of Engineering Surveying Engineering at Tongji University
English, Chinese