Yoan Stoyanov
Customer Service Agent at KONE
Bucharest, Romania
Summary
🤩
Rockstar🎓
Top SchoolYoan Stoyanov is a data-driven operations and customer-facing specialist with a Physics BSc and an MSc in Technology, Entrepreneurial Engineering & Business Innovation, bringing over six years of experience turning messy data into actionable strategy. He has scaled teams and processes across startups and nonprofits—growing a branch from single digits to 40+ members, building data tracking and P&L systems, and leading ops and marketing that doubled web impressions and generated qualified inbound leads. Comfortable with both hands-on tools (HubSpot, Jira, WordPress, Google Analytics/Search Console, Ahrefs) and high-level strategy, Yoan bridges technical analysis and stakeholder-facing communication to drive measurable growth. Now based in Bucharest and currently in customer service at KONE, he pairs frontline customer insight with a history of investor-facing deliverables and product-ish work, making him effective at translating user feedback into product and process improvements.
3 years of coding experience
3 years of employment as a software developer
Master of Science (MSc) in Technology, Entrepreneurial Engineering & Business Innovation, Master of Science (MSc) in Technology, Entrepreneurial Engineering & Business Innovation at Aalborg UniversitetInternational Summer School, Chinese Culture, and Finance, International Summer School, Chinese Culture, and Finance at Renmin University of ChinaSecondary School, Secondary School at St Albans SchoolInternational Summer School, Information Technology, International Summer School, Information Technology at Beihang UniversitySummer School, Engineering Physics/Applied Physics, Summer School, Engineering Physics/Applied Physics at University of LeicesterBachelor of Science (BSc) (Hons), Physics with Theoretical Physics, Bachelor of Science (BSc) (Hons), Physics with Theoretical Physics at King's College London
English, Bulgarian, Spanish, Japanese, Romanian
Github Skills (11)
html5-canvas10
website-design10
website-development9
universe8
css6
javascript6
github5
zap1
nodejs1
github-bot1
shieldsio1
Programming languages (2)
Github contributions (5)
HackerstoyanovBG/HackerstoyanovBG
Sep 2022 - Jan 2023
Contributions:22 commits, 22 pushes, 1 branch in 3 months
HackerstoyanovBG/first-steps-in-JavaScript
Jan 2023 - Feb 2023
Contributions:10 commits, 10 pushes, 1 branch in 1 month
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