Yonatan Wilkof is a Principal Software Engineer based in Berlin with 11 years of experience building low-latency, agentic voice AI systems for customer support. He progressed from backend roles at startups like GameGenetics and Circ to senior engineering positions at UP42 and ultimate.ai before joining Zendesk, where he now focuses on real-time voice AI at scale. Yonatan blends a background in computer science and psychology from Tel Aviv University, informing his work on human-centered conversational agents. He’s comfortable architecting distributed backend systems and shipping production ML-enabled features, with a track record of moving from hands-on development to technical leadership. Notably, his career emphasizes solving latency and responsiveness challenges in voice interactions—critical for seamless customer experiences.
10 years of coding experience
12 years of employment as a software developer
Bachelor of Science (B.Sc.), Computer Science and Psychology, Bachelor of Science (B.Sc.), Computer Science and Psychology at Tel Aviv University
Base configuration for Ultimate live challenge based on Java
Contributions:4 PRs, 3 pushes, 5 branches in 5 months
configurationbackendconfigjavaultimate
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Yonatan Wilkof - Principal Software Engineer at Zendesk