Yongxin Li
Senior Technology Support Engineer at ServiceNow
Sydney, New South Wales, Australia
Summary
👤
Senior🎓
Top SchoolYongxin Li is a Senior Technology Support Engineer based in Sydney with 10+ years of hands-on experience delivering enterprise integrations, platform troubleshooting, and product support across cloud and on-prem systems. At ServiceNow he specialises in complex integrations—REST/SOAP, MID Servers and authentication—conducting deep RCA and collaborating with product teams to drive durable fixes and platform improvements. Previously he spent nearly two decades supporting ERP and financial systems (Infor d/EPM, SunSystems) and managing databases, VMware test environments and monitoring tools like Sumo Logic. Known for turning ambiguous problems into clear, actionable runbooks, he mentors junior engineers and builds internal documentation that reduces resolution time. His background in finance and a recent Graduate Certificate in Data Science give him a pragmatic edge when aligning technical solutions to business outcomes. Colleagues describe him as a cheerful, client-focused operator who consistently meets SLAs while improving service delivery.
10 years of coding experience
24 years of employment as a software developer
Finance, General, Finance, General at Shenyang Aerospace UniversityDiploma of Education, Information Technology (Business Analysis), Diploma of Education, Information Technology (Business Analysis) at Western Sydney InstituteGraduate Certificate in Data Science, GrData Science, Graduate Certificate in Data Science, GrData Science at RMIT University
englsh, Chinese
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (3)
bootstrap8
mediawiki2
embedding1
Programming languages (2)
Github contributions (5)
yongxinL/mediawiki-skins-Library
Jun 2020 - Sep 2022
Modern version of MonoBook with fresh look and Bootstrap framework supported
Contributions:2 releases, 4 reviews, 37 commits in 2 years 4 months
lookbootstrapsupportedbootstrap-framework
yongxinL/homevault-imagebuilder
Feb 2016 - Feb 2018
Contributions:35 pushes, 4 branches, 11 tags in 2 years
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