Yu Namie
Head Of CX at Self-employed
Amsterdam, North Holland, Netherlands
Summary
👤
Senior🎓
Top SchoolYu Namie is a Head of CX and senior product designer with 11 years of experience shaping product, customer, and operational systems for scaling businesses. Based in Amsterdam, she builds cross-domain CX strategy, decision frameworks, and design foundations that align product, engineering, and commercial teams to reduce risk and accelerate delivery. She has hands-on experience establishing service blueprints, knowledge systems, and scalable design systems—improving support efficiency and reducing financial exposure at a regulated payments platform. As a consultant and former agency designer, she excels at turning ambiguity into clear roadmaps and repeatable ways of working for startups and corporate innovation programs. Her background in international studies and facilitation informs a pragmatic, cross-cultural approach to customer-centered product strategy. She learns by doing and prefers short, impact-driven engagements that leave teams better equipped for growth.
11 years of coding experience
2 years of employment as a software developer
Master's degree International Studies, Master's degree International Studies at University of San FranciscoNone-degree (10 weeks) Interaction Design, None-degree (10 weeks) Interaction Design at California College of the ArtsBachelor’s Degree German Studies, Bachelor’s Degree German Studies at Dokkyo University
Japanese, English, German
Github Skills (43)
spring-boot8
mybatis8
redis8
mysql7
mbedtls6
nodejs5
ytdl5
vuex5
javascript4
socket4
player4
vue-router4
electron-vue4
youtube4
vue4
Programming languages (2)
Github contributions (5)
yuanmie/KVM
Jun 2017 - Mar 2018
Contributions:11 commits, 6 pushes, 1 branch in 8 months
yuanmie/yuanmie.github.io
Apr 2015 - May 2021
Contributions:44 pushes, 1 branch in 6 years 2 months
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