Yusuke Osada
IT Specialist at PTC Therapeutics, Inc.
California, United States
Summary
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Senior🎓
Top SchoolYusuke Osada is a bilingual IT Specialist with 13 years in tech and over 8 years focused on enterprise IT support, service desk operations, and end-user experience across U.S. and Japan teams. He reliably manages high-volume ticket triage, SLA-driven escalations, and remote troubleshooting in Windows and Microsoft 365 environments using tools like Jira and Zoho Desk. Known for clear stakeholder communication and cross-cultural coordination, he has led support teams, created bilingual documentation to reduce repeat incidents, and provided after-hours support during critical deployments. His background in localization and translation adds a user-centered perspective to technical support, helping bridge gaps between engineering, QA, and non-technical stakeholders. Based in California and open to new opportunities, he brings a pragmatic, documentation-first approach that improves uptime and reduces support churn.
13 years of coding experience
2 years of employment as a software developer
Bachelor of Arts (B.A.), Cinema, Bachelor of Arts (B.A.), Cinema at San Francisco State UniversityAssociate of Arts (A.A.), Environmental Science, Associate of Arts (A.A.), Environmental Science at De Anza College
English, JapaneseProgramming languages (2)
Github contributions (5)
yusuke0909/dotfiles
Dec 2012 - Nov 2022
Contributions:320 commits, 213 PRs, 127 pushes in 10 years
oasis0909/vagrant
Nov 2015 - Nov 2015
Contributions:4 PRs, 3 pushes, 2 branches in 2 days
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