Yvonne Harrison is a seasoned Software Engineer and CBAP-certified business analyst with eight years of experience driving digital transformation across New Zealand’s public sector, including Inland Revenue, Ministry of Education and Defence Force. She specializes in Agile delivery and ITSM implementations—notably leading the selection and rollout of a customer service management solution for Inland Revenue’s Gateway Services that integrates major software providers like Xero and MYOB. Yvonne blends strategic enterprise analysis, JIRA backlog leadership, and hands-on testing and documentation to turn complex use cases into production-ready systems. Besides her public sector work she is a prolific author who reached a personal goal of six books, demonstrating a disciplined creative streak and a talent for clear technical communication. Colleagues value her cross-functional collaboration and ability to bridge business needs with practical, user-centric solutions.
For any questions please contact GatewayServices@ird.govt.nz
Contributions:1 release, 434 commits, 107 PRs in 3 years
irc-serverirdgateway
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Yvonne Harrison - Software Engineer at Inland Revenue