Zach Anthony is a Group Product Manager at Zendesk with a decade of experience turning ambiguity into high-impact products across engineering, operations, and platform teams. He has progressed rapidly through product roles at Zendesk after a technical career at NAB, where he led one of the first enterprise-scale Amazon Connect contact centre migrations and built NAB’s first AI chatbot. Zach combines deep technical fluency with commercial product judgment to ship developer tools, AI features, and large-scale enterprise systems in high-speed environments. Known for asking incisive questions and raising the bar for quality, he consistently delivers solutions that solve the problems that matter. Based in Melbourne with a commerce background in finance and management, he brings a rare mix of technical delivery experience and product leadership to platform and developer-facing initiatives.
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