Zach Day
Senior Manager, Technical Support at Grafana Labs
Pflugerville, Texas, United States
Summary
🤩
Rockstar🎓
Top SchoolZach Day is a senior technical support leader with 10 years of experience building and scaling support teams and systems for fast-growing SaaS companies, currently leading Technical Support at Grafana Labs. He specializes in uniting cross-functional leaders, leveraging analytics to drive KPI attainment, and designing scalable frameworks that improve escalations, SLAs, and customer experience. Zach has repeatedly moved from hands-on production engineering to strategic management—leading migrations, incident response, and a distributed support organization of 180+ while still coaching frontline teams. He is known for turning operational data into forward-looking roadmaps and dashboards that inform product improvements and service delivery. Beyond metrics, Zach invests in talent management and career development programs that retain high performers and create promotion pipelines. Based in Pflugerville, TX, he combines technical troubleshooting roots with strategic change management to deliver measurable customer loyalty and growth.
10 years of coding experience
7 years of employment as a software developer
Bachelor of Arts - BA, International Business, Bachelor of Arts - BA, International Business at St.Edward's University
Github Skills (54)
monitoring10
javascript10
visualization10
observability10
dashboard10
slack-bot10
slack-integration10
python10
mysql10
grafana10
visualize10
analytics10
java10
telegram10
go10
Programming languages (5)
Github contributions (5)
callmehyde/free-programming-books
Mar 2016 - Mar 2016
Contributions:2 PRs, 2 pushes, 4 branches in 8 days
pythoncppjavascriptfreelyjava
callmehyde/callmehyde.github.io
Jan 2016 - Jan 2016
Contributions:4 pushes, 1 branch in 14 days
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