Zach Walchuk
Customer Experience Engineer at MagicSchool AI
Portland, Oregon Metropolitan Area United States
Summary
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Rockstar🎓
Top SchoolZach Walchuk is a Customer Experience Engineer based in Portland with 11 years of experience bridging developer-facing content, developer relations, and partner engineering across startups and mid-size tech companies. He has held roles from Developer Evangelist and Technical Content Lead to Principal Partner Engineer and Solutions Architect, consistently turning complex APIs and platforms into clear, usable developer experiences. Zach’s contributions to high-impact open-source documentation—such as reorganizing and improving balenaCloud docs—underscore his focus on clarity, maintainability, and practical tooling improvements. With a master’s in Industrial Engineering, he brings a systems-minded approach to customer problems, blending analytics, technical writing, and hands-on integration work to accelerate product adoption.
11 years of coding experience
8 years of employment as a software developer
Master's Degree Industrial Engineering, Master's Degree Industrial Engineering at University of Oklahoma
Stackoverflow
261reputation
3kreached
9answers
0questions
Github Skills (12)
markdown10
api-documentation10
markdown-it10
documentation10
http6
alchemyapi6
sentiment-analysis6
ibm-watson6
nodejs6
swift6
tagging6
github5
Programming languages (11)
Github contributions (5)
balena-io/docs
Jun 2017 - Aug 2018
Documentation for the balenaCloud platform.
Role in this project:
Technical Writer
Technical WriterContributions:127 commits, 259 PRs, 317 pushes in 1 year 2 months
Contributions summary:Zach primarily contributed to the repository by updating and restructuring the documentation. They reorganized pages, fixed links, and improved the "Improve this doc" button functionality. Furthermore, the user updated the board support page and parameterized names for consistency, indicating a focus on overall documentation clarity and maintainability. They also updated the script for external pages and improved API documentation, contributing to a better user experience.
balenaclouddockerowncloud
nexmo-community/docker-queue-manager
Feb 2020 - Jul 2020
Dockerized version of SMS-based queue manager app
Contributions:12 pushes, 1 branch in 5 months
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