Zack Gilbert
UX Researcher at Alight Solutions
Chicago, Illinois, United States
Summary
🤩
Rockstar🎓
Top SchoolZack Gilbert is a UX researcher and designer with a Master's in Human-Computer Interaction and 13 years of professional experience, currently improving digital experiences at Alight Solutions. He runs mixed-methods studies and usability tests that have accelerated claim adjudication from days to hours, guided successful app integrations in Microsoft Teams, and translated CSAT and task metrics into clear product changes. Zack builds cross-functional alignment through personas and research repositories, and presents actionable insights to executive stakeholders. Outside of enterprise work, he led a nonprofit website redesign for 350 Chicago, applying accessibility and branding practices to boost engagement—reflecting his interest in the intersection of user research and sustainability. Skilled at both qualitative synthesis and quantitative triangulation, he combines rigorous methodology with pragmatic product impact.
13 years of coding experience
4 years of employment as a software developer
Bachelor of Science - BS Marketing, Bachelor of Science - BS Marketing at Indiana University - Kelley School of BusinessMaster of Science - MS Human Computer Interaction, Master of Science - MS Human Computer Interaction at Indiana University Luddy School of Informatics, Computing, and Engineering
Spanish, English
Github Skills (36)
saas10
clipboard10
javascript9
foursquare9
rails9
finance9
braintree9
turbo9
flash9
clipboard-manager9
ruby-on-rails8
stripe8
hotwire8
stimulusjs8
ruby8
Programming languages (7)
Github contributions (5)
zackgilbert/zackgilbert.com
Sep 2015 - Jul 2026
Contributions:97 pushes in 10 years 11 months
zackgilbert/concerts
May 2013 - Nov 2022
Contributions:20 commits, 24 pushes in 9 years 7 months
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