Zack Pitts
Staff Product Manager, Programmable Voice at Twilio
Greater Seattle Area United States
Summary
🤩
RockstarZack Pitts is a Staff Product Manager with 11 years of experience helping developers embed and scale real-time voice and contact-center capabilities, currently leading Programmable Voice at Twilio from the Greater Seattle Area. He progressed through roles across Twilio—Studio, Flex, and Developer Experience—combining hands-on engineering empathy with product strategy to make complex telephony features accessible via SDKs and low-code flows. Zack contributes directly to Twilio's developer docs and API snippets on GitHub, keeping examples accurate and production-ready so teams can ship faster. Known for translating brittle legacy systems into developer-friendly platforms, he blends technical troubleshooting background with a product-first mindset to reduce time-to-value for customers.
11 years of coding experience
17 years of employment as a software developer
Stackoverflow
1,647reputation
66kreached
46answers
2questions
coldfusion
top-5%
Github Skills (13)
twilio-api10
javascript10
nodejs10
api10
apidoc10
coldfusion9
rest-api9
sql-server6
sql6
cfml6
jquery6
database-design6
openbd6
Programming languages (7)
Github contributions (5)
TwilioDevEd/api-snippets
May 2017 - Feb 2018
Code snippets for the Twilio API Documentation
Role in this project:
API Developer / Integration Engineer
API Developer / Integration EngineerContributions:12 commits, 10 PRs, 2 pushes in 9 months
Contributions summary:Zack primarily contributes to the Twilio API snippets repository by updating and correcting code examples. They've modified snippets related to various API endpoints, including account management, task router, and outgoing caller ID validation. The changes focus on parameter updates, fixing potential errors, and adapting code to incorporate the latest features, ensuring the examples remain functional and up-to-date with the Twilio API. Additionally, the user addresses specific issues, such as null reference exceptions, and aligns code to include features or address known issues.
apitwilioapi-documentationsnippetstwilio-api
imthepitts/att-webrtc
May 2015 - May 2015
Contributions:7 pushes, 1 branch in 1 day
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