Zdenek Pokorny is a Cisco Unified Communications and Contact Center specialist and software engineer with over a decade of hands-on experience designing, implementing, and supporting CUCM, UCCE, UCCX, and CVP solutions. He pairs deep UC platform expertise with practical engineering skills in Python, SQL, Go, and TypeScript to build monitoring, automation, and unified reporting tools that consolidate multi-source data and surface actionable insights. Comfortable engaging both technical and business stakeholders, he focuses on pragmatic solutions that improve reporting quality, detect inconsistencies, and clarify system performance. His freelance work spans major enterprises including Česká spořitelna, DHL, Olympus, and Atlas Copco, and he maintains open-source tooling on GitHub that reflects his hobbyist programmer roots. Notably, he blends telecom integrations with custom development to bridge gaps between Cisco platforms, databases, and Active Directory for long-term operational value.
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