赵星宇 is a customer-success professional with 12 years of cross-functional experience and seven years focused on customer care, including two years as a team supervisor. Based in Beijing, he combines strong operational discipline—process optimization, KPI management, and crisis handling—with hands-on data tracking and Excel-driven analysis to drive measurable service improvements. He is fluent in CRM and finance systems, excels at onboarding and training across channels (WeChat/QQ/teleconference/on-site), and has led creation of CS playbooks and training programs. Unusually for a customer-facing specialist, he also contributes technical work to open-source projects, touching backend/database code in the high-profile TiDB project and front-end interaction improvements for mobile sliders. His communication skills span internal stakeholders and regulatory bodies, enabling efficient cross-department coordination and complaint resolution. Fast-learning and highly responsible, he consistently turns client feedback into product improvements and version updates.
11 years of coding experience
Bechalor, Engineerning Management, Bechalor, Engineerning Management at 华北电力大学
TiDB - the open-source, cloud-native, distributed SQL database designed for modern applications.
Role in this project:
Back-end Developer & Database Engineer
Contributions:49 commits, 49 PRs, 110 pushes in 3 months
Contributions summary:赵星宇 primarily contributed to the core functionality of TiDB, focusing on database-related features. Their commits involved adding and modifying functions within the parser, improving build-in functions, and fixing bugs in the Data Definition Language (DDL) and the evaluator. The user also worked on moving the evaluation of various functions, such as substring and locate, to the buildin section, and modified the codebase to incorporate support for foreign keys and related operations.
Smooth mobile touch slider for Mobile WebApp, HTML5 App, Hybrid App
Role in this project:
Front-end Developer
Contributions:23 commits in 22 days
Contributions summary:赵星宇 primarily focused on developing a mobile touch slider for a mobile web application. Their commits demonstrate modifications to the core slider functionality, including implementing bug fixes and incorporating damping effects for improved user interaction. They also addressed screen rotation issues, enhancing the responsiveness of the slider across different device orientations. The user's work involved significant changes to the JavaScript code, enhancing the overall user experience.
slidejavascriptslidertouchhybrid-app
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