Zhen Ma is a UX designer with 8 years of experience blending service design and digital media to create user-centered experiences across enterprise and public sectors. Currently at Alibaba Cloud, Zhen applies a background in service design (Master’s from The Glasgow School of Art) and prior UX work at IBM to tackle complex product and platform interactions. Their experience spans research roles for organizations like the Mental Health Foundation and the Portuguese Consulate, reflecting a strength in human-centered research and cross-cultural collaboration. Zhen also taught design thinking at Sichuan Fine Arts Institute, demonstrating an ability to translate theory into practice and mentor others. Based in Haidian District, Beijing, they bring a rare mix of academic service-design rigor and hands-on cloud product UX execution. An inquisitive designer, Zhen often bridges policy, wellbeing, and enterprise needs to craft usable, empathetic solutions.
8 years of coding experience
1 year of employment as a software developer
Master's degree, Service design, Master's degree, Service design at The Glasgow School of Art
Master's degree, innovation and service design, Master's degree, innovation and service design at 英国格拉斯哥大学
学士, Digital media art, 学士, Digital media art at 四川美术学院
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