Zhenbang Xiao
Cloud Support Engineer II (DMS) at Amazon Web Services (AWS)
Dublin, Ireland
Summary
👤
Senior🎓
Top SchoolZhenbang Xiao is a Cloud Support Engineer II at AWS with 11 years of experience, specialized as an Amazon Connect subject-matter expert supporting DMS customers from Dublin. He combines hands-on backend and cloud engineering skills—demonstrated by contributions to awslabs/aws-support-tools where he developed Python Lambda integrations for dynamic outbound caller ID and robust I/O validation—with deep operational support experience across multiple AWS support tiers. A Maynooth University computer science graduate and former programming tutor, he brings both technical rigor and an aptitude for explaining complex systems to less-technical stakeholders. Comfortable across AWS services, S3 and serverless patterns, he’s known for pragmatic scripting and operational automation that bridge support and engineering. Colleagues would note his steady progression through AWS support roles and a quiet appetite for practical open-source tooling rather than flashy tech trends.
11 years of coding experience
5 years of employment as a software developer
Bachelor of Science (B.Sc.), Bachelor of Science (B.Sc.) at National University of Ireland, Maynooth
English, Chinese
Github Skills (10)
aws-s310
regular-expression10
aws-lambda10
boto10
python10
cloud-infrastructure9
json9
cloud-services9
error-handling8
devops8
Programming languages (14)
Github contributions (5)
awslabs/aws-support-tools
Oct 2019 - Mar 2020
Tools and sample code provided by AWS Premium Support.
Role in this project:
Back-end & Cloud Engineer
Back-end & Cloud EngineerContributions:11 commits, 2 PRs in 5 months
Contributions summary:Zhenbang primarily focused on developing and maintaining a Lambda function for dynamic outbound caller ID functionality within an Amazon Connect environment. Their work involved writing Python code, integrating with AWS services like S3, and handling environment variables for configuration. Additionally, they implemented input and output validation using regular expressions and made various updates to the code, including the addition of an Apache 2.0 License and modification of the year.
aws-sdkaws
SprintFire/musikore
Jan 2016 - May 2016
Contributions:83 commits, 30 PRs, 65 pushes in 3 months
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