Ziro Guo is a Vendor Manager with 10 years of experience in quality assurance and vendor operations across multinational firms including Ant Group, Concentrix, and IBM. He holds a Six Sigma Green Belt and has coordinated COPC initiatives to drive measurable service quality and process improvements. Ziro progressed from QA roles into site leadership and vendor management, demonstrating strength in bridging operational excellence with supplier relationships. Based in Foshan, he combines a software engineering diploma with a bachelor’s in law, a blend that supports compliance-minded vendor governance. Known for translating metrics into action, he repeatedly reduced defects and improved service delivery SLAs in high-volume contact center and fintech environments. Ziro’s background suggests a pragmatic, data-driven manager who pairs technical understanding with contractual and regulatory awareness.
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